酒店入住英語：從預訂到房卡

一個順暢的酒店入住主要是關於確認細節。說出預訂的名字，傾聽實用的資訊，並詢問任何可能影響您的帳單或早晨的事項。

開始預訂

• “Hello, I have a reservation under Chen.”
• “I booked a double room for three nights.”
• “The booking may be under my company’s name.”
• “Here is the confirmation number.”

“Under Chen” 表示預訂是使用該名字進行的。如果櫃台人員找不到，請慢慢拼出名字並出示確認。

櫃台人員可能會問的問題

您可能會聽到：

• “Could I see your passport or ID?”
• “Could you fill in this registration card?”
• “How many keys would you like?”
• “Will you be paying with the same card?”
• “Would you like us to hold a deposit?”

酒店押金通常是一個臨時的費用或卡片持有金額，用于額外的費用或損壞。如果金額不清楚，請問：“How much is the deposit, and when will the hold be released?”

取房卡前有用的問題

• “Is breakfast included in the rate?”
• “What time is breakfast served?”
• “What is the Wi-Fi password?”
• “What time is check-out?”
• “Is there somewhere I can leave my luggage after check-out?”
• “Could I have a quiet room away from the lift, if possible?”
• “Is the tap water safe to drink?”

您不需要問所有事情。選擇對這次住宿有關鍵的細節。

自然的入住對話

櫃台人員： Welcome. How can I help?

客人： Hi, I have a reservation under Alvarez.

櫃台人員： Yes, a twin room for two nights. May I see your passports?

客人： Here you are. Could I check whether breakfast is included?

櫃台人員： It is. Breakfast is served from 6:30 to 10 on the ground floor.

客人： Great. And is there a deposit?

櫃台人員： We place a 100-euro hold on your card. It is released after check-out.

客人： That’s fine. Could we have two key cards, please?

如果房間不正確

入住前先檢查房間。如果有些事情不對，請描述具體的問題和您需要的結果。

• “The air conditioning doesn’t seem to be working.”
• “There are no towels in the bathroom.”
• “The room smells strongly of smoke, but I booked a non-smoking room.”
• “I can hear a lot of noise from the street.”
• “Could someone take a look at it?”
• “Would it be possible to move to another room?”

“Doesn’t seem to be working” 通常比 “is broken.” 更有用。它解釋了您的經驗而不爭論原因。

了解常見的酒店用語

• Twin room： 兩張單獨的床
• Double room： 通常是一張床供兩人使用
• En suite： 私人浴室連接到房間
• Complimentary： 免費
• Incidentals： 額外的費用，例如迷你吧的物品或房間服務
• Late check-out： 許可在正常退房時間後離開
• Wake-up call： 櫃台在請求的時間打電話給您

房間名稱因國家和酒店而異。如果床的安排很重要，請確認它而不是僅僅依靠標籤。

快速建立信心的練習

想象您提前兩個小時到達。請問房間是否已經準備好，酒店是否可以存放您的行李，和您應該何時返回。然後想象房間只有 一張床，雖然您預訂了兩張。用兩個冷靜的句子解釋問題並請求解決方案。