酒店入住英语：从预订到房卡

一个顺畅的酒店入住过程主要是关于确认细节。说出预订时使用的名字，听取实际信息，并询问可能影响您的账单或早晨的任何事情。

开始预订

• “Hello, I have a reservation under Chen.”
• “I booked a double room for three nights.”
• “The booking may be under my company’s name.”
• “Here is the confirmation number.”

“Under Chen” 表示预订是使用该名字进行的。如果前台人员无法找到它，请慢慢拼出名字并出示确认。

前台可能会问的问题

您可能会听到：

• “Could I see your passport or ID?”
• “Could you fill in this registration card?”
• “How many keys would you like?”
• “Will you be paying with the same card?”
• “Would you like us to hold a deposit?”

酒店押金通常是为额外费用或损坏临时收取的费用或卡持有。如果金额不明确，请问：“How much is the deposit, and when will the hold be released?”

取钥匙前需要了解的问题

• “Is breakfast included in the rate?”
• “What time is breakfast served?”
• “What is the Wi-Fi password?”
• “What time is check-out?”
• “Is there somewhere I can leave my luggage after check-out?”
• “Could I have a quiet room away from the lift, if possible?”
• “Is the tap water safe to drink?”

您不需要问所有问题。选择对这次住宿有意义的细节。

自然的入住对话

前台人员： Welcome. How can I help?

客人： Hi, I have a reservation under Alvarez.

前台人员： Yes, a twin room for two nights. May I see your passports?

客人： Here you are. Could I check whether breakfast is included?

前台人员： It is. Breakfast is served from 6:30 to 10 on the ground floor.

客人： Great. And is there a deposit?

前台人员： We place a 100-euro hold on your card. It is released after check-out.

客人： That’s fine. Could we have two key cards, please?

如果房间不合适

入住前检查房间。如果有什么问题，请描述具体的问题和您需要的结果。

• “The air conditioning doesn’t seem to be working.”
• “There are no towels in the bathroom.”
• “The room smells strongly of smoke, but I booked a non-smoking room.”
• “I can hear a lot of noise from the street.”
• “Could someone take a look at it?”
• “Would it be possible to move to another room?”

“Doesn’t seem to be working” 通常比 “is broken.” 更有用。它解释了您的体验，而不争论原因。

了解常见的酒店用语

• 双人房： 两张单独的床
• 大床房： 通常是一张床供两个人使用
• 独立卫生间： 连接到房间的私人卫生间
• 免费： 不需额外付费
• 额外费用： 如迷你吧商品或房间服务等额外费用
• 延迟退房： 允许在正常退房时间后离开
• 叫醒服务： 前台在请求的时间打电话叫醒您

房间名称因国家和酒店而异。如果床铺安排很重要，请确认而不是仅依赖标签。

快速自信训练

想象您提前两个小时到达。询问房间是否准备好了，酒店是否可以存放您的行李，并何时返回。然后想象房间只有一个床尽管您预订了两个。用两句话冷静地解释问题并询问解决方案。