
閒聊可以讓延誤的火車或共享的旅遊變成旅程中最美好的部分。它也比服務對話更難,因為沒有腳本。
解決方案不是記住二十個聰明的問題。使用一個觀察、一個開放式問題和一個跟進問題。
以共享的情況開始
- “It’s busier than I expected today.”
- “The view from here is amazing, isn’t it?”
- “Have you been on this tour before?”
- “Do you know if this train is usually on time?”
- “That looks good—what did you order?”
對於當前情況的評論,感覺不像陌生人的個人問題那樣侵入性。
容易的旅遊問題
- “Are you visiting too, or do you live here?”
- “How long are you here for?”
- “What has been your favourite place so far?”
- “Have you found any good places to eat nearby?”
- “Where are you heading next?”
- “What would you recommend seeing if I have one free afternoon?”
避免把對話變成採訪。答案後,分享一點關於你自己的事情:“I’ve heard the night market is great. I’m hoping to go tomorrow.”
跟進問題讓對話繼續
- “What did you like about it?”
- “How did you hear about that place?”
- “Was it easy to get there?”
- “Would you go again?”
- “Really? What happened?”
- “That sounds great. Is it far from here?”
簡短的反應——“That sounds fun,” “No way,” 或 “I know what you mean”——表明你在傾聽。
一個自然的旅舍對話
A: Is anyone sitting here?
B: No, go ahead.
A: Thanks. Have you just arrived?
B: Yesterday. I spent today walking around the old town.
A: Nice. Was there anywhere you especially liked?
B: The food market near the river. It gets really lively after six.
A: That sounds perfect. I was looking for somewhere casual for dinner. Is it easy to walk there?
B: Yes, it’s about fifteen minutes from here.
對話之所以有效,是因為 A 問了 B 已經提到的東西。
尊重地與當地人交談
不要把每個當地人當作免費的導遊。問他們是否有時間:“Could I ask you a quick question?” 優雅地接受簡短的答案。避免對國籍、語言、收入、政治或宗教做出假設。
有用的問題包括:
- “Is there a local dish you think visitors should try?”
- “Is this area very different outside the holiday season?”
- “How do people usually get around here?”
- “Am I pronouncing the name of this place correctly?”
當你需要設置界限
- “I’d rather not share where I’m staying.”
- “I’m meeting someone now, but it was nice talking to you.”
- “No, thank you. I’m going to continue on my own.”
- “I need to go, but enjoy the rest of your trip.”
你永遠不欠陌生人個人細節或更多的對話。禮貌不需要忽略你的直覺。
結束對話
- “It was lovely meeting you.”
- “Thanks for the recommendation.”
- “I hope the rest of your trip goes well.”
- “Enjoy the tour!”
- “Maybe I’ll see you around.”
跟進的習慣
練習傾聽一個名詞,你可以問關於它。 如果有人說,“I took a cooking class yesterday,” 你下一個問題已經在那裡:哪道菜?課程在哪裡?難不難?自然的對話從答案中生長,而不是從記憶列表中的下一個問題中生長。
在真實對話發生前先練一遍
Travel English 把機場、飯店、餐廳和緊急情況做成簡短的手機口說課程。
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