
购物不仅仅是 “How much is this?”,您可能需要找到合适的尺码、理解促销、拒绝帮助、选择卡币种或稍后退货。
浏览和寻求帮助
如果店员问 “Can I help you?”,您可以说:
- “I’m just looking, thanks.”
- “Yes, I’m looking for a lightweight rain jacket.”
- “Do you sell phone chargers?”
- “Where can I find travel adapters?”
- “Do you have anything similar to this?”
“I’m just looking” 是友好和正常的,不意味着您不买。
尺码、颜色和试穿
- “Do you have this in a smaller size?”
- “Does this come in black?”
- “Could I try this on?”
- “Where are the fitting rooms?”
- “It’s a little tight around the shoulders.”
- “The size is right, but I’d prefer a different colour.”
服装尺码在不同国家或品牌之间并不一致。如果购买很重要,询问测量:“What is the waist measurement for this size?”
价格和促销
- “How much is this?”
- “Is this the final price?”
- “Is there a discount if I buy two?”
- “Is this included in the sale?”
- “What does ‘buy one, get one half price’ mean?”
- “Could you check the price, please? The shelf label was different.”
receipt 记录您的购买。 refund 退回您的钱。 exchange 用另一个物品替换。
自然的店铺对话
店员: Let me know if you need any help.
顾客: Thanks. Do you have this shirt in a medium?
店员: Let me check. We have a medium in blue, but not in green.
顾客: Could I try the blue one on?
店员: Of course. The fitting rooms are at the back.
顾客: It fits well. I’ll take it. Can I pay by card?
店员: Yes. Would you like a bag?
顾客: No, thank you. I have one.
卡付
- “Can I pay contactless?”
- “Do you accept this card?”
- “The card reader says the payment was declined.”
- “Could I try another card?”
- “Could I have a receipt, please?”
- “Can you email the receipt?”
一些终端提供以您的母语币种收费,这被称为动态货币转换。屏幕应显示选项和汇率;选择前请阅读。如果您想要当地货币,请说 “Please charge me in local currency.”
免税购物
如果访客可以申请税退,请问:
- “Is tax-free shopping available?”
- “What is the minimum purchase?”
- “Could I have the tax-free form?”
- “Do I need to show my passport?”
- “Where do I validate this at the airport?”
资格和程序各不相同。保留收据并询问是否必须在检查前保持商品未使用。
退货和换货
- “I’d like to return this, please.”
- “I bought it yesterday, but it doesn’t fit.”
- “It stopped working after one use.”
- “Could I exchange it for a larger size?”
- “I have the receipt and the original packaging.”
- “Will the refund go back to the same card?”
购买特价商品前,请检查退货政策。 “Final sale” 通常意味着除非商品有缺陷,否则不接受退货。
使用周围物品练习
选择三个物品。对于每个物品,请询问价格、不同版本和退货政策。然后练习一个付款问题。相同的句子模式适用于服装、电子产品、礼物和旅行必需品。
在真实对话发生前先练一遍
Travel English 把机场、酒店、餐厅和紧急情况做成简短的手机口语课程。
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