
您在機場櫃檯通常不需要長篇大論,只需要簡短、清晰的答案,以及幾個禮貌的問題,以備不時之需。
本指南從您到達櫃檯的那一刻開始,直到您拿到登機牌。
辦理登機手續前
準備好您的護照和預訂確認單。如果員工叫您過去,一個簡單的 “Hello, I’m checking in for the flight to Singapore” 就足夠了。您也可以說:
- “I’m on the 10:40 flight to Singapore.”
- “Here’s my passport and booking confirmation.”
- “We’re travelling together. Could we sit together, please?”
員工可能會問 “What is your final destination?” 他們想要知道您行程的最後一站城市,而不是第一段航班的城市。
談論行李
這裡有兩個重要的動詞: check 和 carry on 。托運行李會被放在飛機的貨艙裡,而隨身行李則會跟您一起放在機艙裡。
- “I have one bag to check and one carry-on.”
- “Is this bag within the weight limit?”
- “Can I take this as hand luggage?”
- “How much is the excess baggage fee?”
- “Could you check this bag through to Madrid?”
最後一個問題在您有轉機時很有用。如果行李是直接托運的,您通常會在最終目的地收到它。但規則可能會有所不同,所以最好確認而不是假設。
選擇座位
aisle seat 是指靠近走道的座位; window seat 是指靠近窗戶的座位。如果您沒有強烈的偏好,可以說 “Either is fine.”
- “Do you have any aisle seats available?”
- “Could I have a window seat, please?”
- “Is there a seat with extra legroom?”
- “Would it be possible to move us closer together?”
“Would it be possible…?” 聲音平靜、禮貌,當您要求可能沒有的東西時很有用。
自然的辦理登機手續對話
服務員: Good morning. Where are you flying today?
旅客: Tokyo, with a connection in Bangkok.
服務員: May I see your passport, please?
旅客: Of course. I have one suitcase to check as well.
服務員: Please place it on the scale. Did you pack the bag yourself?
旅客: Yes, I did.
服務員: Would you prefer an aisle or a window seat?
旅客: An aisle seat, if one is available.
服務員: Here is your boarding pass. Your gate is C14, and boarding starts at 9:50.
旅客: Thanks. Will I need to collect my bag in Bangkok?
服務員: No, it is checked through to Tokyo.
您可能會遇到的問題
航空公司工作人員使用可預測的問題。練習大聲回答這些問題:
- “Did you pack your bags yourself?” — “Yes, I did.”
- “Has your luggage been out of your sight?” — “No, it hasn’t.”
- “Are you carrying any batteries or power banks?” — 正確回答並遵循航空公司的指示。
- “Do you have any bags to check?” — “Yes, one suitcase.”
- “Would you like to check your carry-on?” — “I’d prefer to keep it with me, if possible.”
如果出現問題
先說明事實,然后詢問下一步。
- “The kiosk couldn’t find my booking. Could you check it for me?”
- “My name is misspelled on the booking.”
- “I think my bag is overweight. What are my options?”
- “My first flight is delayed. Will I still make my connection?”
- “Could you write down the new gate number, please?”
避免只說 “There is a problem.” 這會讓員工做額外的工作。通常,一句精確的句子可以更快地得到幫助。
兩分鐘口語練習
不看文字說出:您的目的地、航班時間、托運行李數量、座位偏好和一個關於轉機的問題。用不同的細節重複一次。目標不是完美的語法,而是正確地說出重要的信息。
在真實對話發生前先練一遍
Travel English 把機場、飯店、餐廳和緊急情況做成簡短的手機口說課程。
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