
你在机场柜台通常不需要长篇大论,只需要简短、清晰的答案和几个礼貌的问题,以应对行程不按计划进行的情况。
本指南从你到达柜台的那一刻开始,到你拿到登机牌的那一刻。
到达柜台前
准备好你的护照和预订确认单。如果员工叫你前去,一句简单的 “Hello, I’m checking in for the flight to Singapore” 就足够了。你也可以说:
- “I’m on the 10:40 flight to Singapore.”
- “Here’s my passport and booking confirmation.”
- “We’re travelling together. Could we sit together, please?”
员工可能会问 “What is your final destination?” 他们想要你行程的最后一个城市,而不是你第一趟航班的城市。
讨论行李
这里有两个重要的动词: check 和 carry on 。托运的行李会被放在飞机的货舱里,而随身携带的行李会和你一起放在机舱里。
- “I have one bag to check and one carry-on.”
- “Is this bag within the weight limit?”
- “Can I take this as hand luggage?”
- “How much is the excess baggage fee?”
- “Could you check this bag through to Madrid?”
最后一个问题在你有中转时很有用。如果行李是直接托运的,你通常会在最后的目的地取到它。规则可能会有所不同,所以最好确认而不是假设。
选择座位
aisle seat 是指靠近过道的座位; window seat 是指靠近窗户的座位。如果你没有特别的偏好,可以说 “Either is fine.”
- “Do you have any aisle seats available?”
- “Could I have a window seat, please?”
- “Is there a seat with extra legroom?”
- “Would it be possible to move us closer together?”
当你请求可能不可用的东西时, “Would it be possible…?” 听起来很平静和礼貌。
自然的值机对话
值机工作人员: Good morning. Where are you flying today?
旅行者: Tokyo, with a connection in Bangkok.
值机工作人员: May I see your passport, please?
旅行者: Of course. I have one suitcase to check as well.
值机工作人员: Please place it on the scale. Did you pack the bag yourself?
旅行者: Yes, I did.
值机工作人员: Would you prefer an aisle or a window seat?
旅行者: An aisle seat, if one is available.
值机工作人员: Here is your boarding pass. Your gate is C14, and boarding starts at 9:50.
旅行者: Thanks. Will I need to collect my bag in Bangkok?
值机工作人员: No, it is checked through to Tokyo.
你可能会遇到的问题
航空公司工作人员使用可预测的问题。练习大声回答这些问题:
- “Did you pack your bags yourself?” — “Yes, I did.”
- “Has your luggage been out of your sight?” — “No, it hasn’t.”
- “Are you carrying any batteries or power banks?” — 准确回答并按照航空公司的指示。
- “Do you have any bags to check?” — “Yes, one suitcase.”
- “Would you like to check your carry-on?” — “I’d prefer to keep it with me, if possible.”
如果出现问题
先陈述事实,然后询问下一步。
- “The kiosk couldn’t find my booking. Could you check it for me?”
- “My name is misspelled on the booking.”
- “I think my bag is overweight. What are my options?”
- “My first flight is delayed. Will I still make my connection?”
- “Could you write down the new gate number, please?”
避免只说 “There is a problem.” 这样会让员工做额外的工作。通常,一句精确的句子可以更快地得到帮助。
两分钟口语练习
不看书说出:你的目的地、航班时间、托运的行李数量、座位偏好和一个关于中转的问题。用不同的细节重复一次。目标不是完美的语法,而是以正确的顺序说出重要的信息。
在真实对话发生前先练一遍
Travel English 把机场、酒店、餐厅和紧急情况做成简短的手机口语课程。
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